General Terms and Conditions for Consumers for the Purchase

and on the use of network vouchers

Regional Hero GmbH (hereinafter "Regional Hero") is a publisher of locally limited
network vouchers.
These are value vouchers that can be purchased digitally, as a PDF or as a pre-printed
voucher card by consumers (§ 13 BGB) and redeemed in participating acceptance points of the respective
network for the payment of goods and services.


  1. General information
    2. Subject matter of the contract and voucher conditions
    3. Statutory right of withdrawal
    4. Final provisions

A. General information

  1. These General Terms and Conditions of Regional Hero GmbH, legally represented by the
    Managing Director Pascal Schreiber, Handeslregister: Berlin Charlottenburg - HRB 218080 B, Nordlichtstr. 75, 13405 Berlin, E-Mail:, apply to the purchase and use of Network Vouchers vis-à-vis consumers (§ 13 BGB).
    2. The offer is directed only at persons of unlimited legal capacity.
    Persons with limited legal capacity (e.g. young people before the age of 18) may only use the offer with the consent of their legal representative

B. Subject matter of the contract and voucher conditions

On the online platform provided by Regional Hero or at selected issuing points
, value vouchers for a certain monetary value can be purchased for the purchase of goods or services from other companies belonging to the respective network
. Via the online platform, the customer
can order the network vouchers offered and send them to himself or to a third
person to be determined by him.

(1) When purchasing a voucher at an issuing office, the consumer acquires the network voucher as a card in
cheque card format, which the issuing office brokers to end customers in the name of and for the account of the issuer against payment
. The issuing office acts as a commercial agent in a secondary profession within the meaning of §92b of the German Commercial Code (HGB)
vis-à-vis the issuer.

2. when purchasing vouchers on the online platform, the customer makes a binding offer online, which can be accepted by Regional Hero after
receipt of the invoice amount on one of the accounts of Regional Hero
. The offer is accepted by Regional Hero by sending an order confirmation or dispatching the
desired vouchers.
The Network Vouchers will be dispatched either electronically (e.g. PDF by e-mail) or by post, depending on the mode of dispatch available at the time of the order
. The customer determines the
electronic communication service to be used. Regional Hero is not responsible for the availability and functioning of the
customer's access to the
communication services required for the receipt of the voucher (e.g. e-mail programme). The same applies to the
accessibility of a third party receiving the gift certificate.
If the consumer has violated these voucher terms and conditions in the past or otherwise breached contractual
obligations towards Regional Hero, we reserve the right not to execute future orders without prior notice

3. vouchers ordered on the online platform and sent by post must first be activated
. All other vouchers are ready for use immediately.

4. Regional Hero will deposit the
funds received from the Consumer as part of the Voucher Purchase into one or more accounts at one or more German credit institution(s).

Each voucher has a unique QR code, a unique voucher number and a PIN.
The readability of the QR code by a commercially available smartphone is a prerequisite for use. The
voucher must be presented at the point of acceptance. The network vouchers

1. are not issued to a specific person and are therefore transferable.

2. can also be partially redeemed and the amount can be distributed among different points of acceptance

3. may not be duplicated or manipulated in any other way under any circumstances and shall otherwise lose
their validity.

4. are valid for three years after the year of issue. After expiry of the validity, the voucher
can no longer be used. The validity relates in each case to the individual top-up. The
voucher credit can therefore consist of partial amounts with different validity periods.

5. cannot be used to purchase other network vouchers or other e-money products

6. the contract period between the consumer and Regional Hero corresponds to the validity of the voucher
in accordance with B.5.d. of these Voucher Terms and Conditions.

7. costs to the consumer for the purchase of Network Vouchers will be incurred when purchasing through the OnlinePlatform.
The costs are shown separately as part of the invoice amount and are to be paid by the consumer
to Regional Hero at the time of the order. The points of acceptance do not charge any fees or surcharges when using the voucher as a
means of payment.

8. network vouchers can be used for cashless payments at all participating points of acceptance, which are usually recognisable by a
marking in the entrance area and are always listed on the online platform.
. The corresponding amount is debited from the credit balance of the voucher card
to the cent. If there is a (residual) amount on the voucher that is not sufficient to settle the full
payment obligation to the point of acceptance, the point of acceptance is free to reject the payment with
the network voucher and to demand that payment of the full amount be made with a
uniform means of payment.

9. when using the network voucher as a means of payment, the acceptance point nevertheless remains the sole
contractual partner of the consumer. Regional Hero assumes no liability or responsibility for the goods
and/or services of the points of acceptance. Regional Hero is therefore only liable to the consumer
for the possibility of redemption at the participating points of acceptance, i.e. that these points of acceptance accept a valid
voucher as a means of payment for the goods or services offered.
Regional Hero is furthermore not liable for the fact that a particular point of acceptance is still a participant in the voucher network at the time of redemption
Regional Hero is liable without limitation in case of intent and gross negligence and in case of ordinary negligence only for
damages resulting from injury to life, body or health, as well as for damages resulting from the
breach of an essential contractual obligation, i.e. such an obligation which characterises the contract and on whose
fulfilment by Regional Hero the consumer has relied. In the event of a breach of an essential contractual obligation
liability is limited to compensation for the foreseeable, typically occurring damage and
liability for indirect damage, in particular lost profit, is excluded. This does not apply if
Regional Hero has fraudulently concealed a defect or has exceptionally assumed a guarantee of quality
, as well as in the case of claims under the Product Liability Act.

The credit balance on the network voucher can be retrieved on the online platform or by scanning the QR code with
a commercially available QR code scanner. To do this, the PIN
must be entered in each case.

11. network vouchers are to be kept and treated anonymously and like cash. The risk of loss,
theft or damage is borne solely by the consumer. Regional Hero cannot provide any replacement
in such cases.

12. the network voucher is used as a means of payment and therefore we are interested in and
obliged to provide consumers with the following information on payment services: The publisher of the
Network Voucher is Regional Hero GmbH with its registered office in Berlin and its address Nordlichtstr. 75, 13405
Berlin. We are a limited liability company (GmbH) under German law. The seat of the
competent court is Berlin. We are registered in the commercial register under number HRB ..... We can be reached by post at
or by e-mail at
In accordance with Art. 248 § 4 EGBGB (Introductory Act to the German Civil Code), the transmission of the
contractual conditions in text form can be requested at any time during the validity of the voucher. You will receive this information on request from us
by post or e-mail.
The offer of Regional Hero's network vouchers complies with the area exception "limited network"
within the meaning of
§ 2 para. 1 no. 10 a) Zahlungsdiensteaufsichtsgesetz (ZAG).

C. Legal right of withdrawal

You have the right to withdraw from this contract within fourteen days without giving reasons by means of a clear declaration (e.g.
a letter sent by post, fax or e-mail). The revocation period is
fourteen days from the day of the conclusion of the contract and after receipt of this instruction. In order to exercise your right of revocation
and to comply with the revocation period, it is sufficient to send the revocation in good time if the
declaration is made on a durable data medium (e.g. letter, or e-mail). The revocation is to be sent to:
Regional Hero GmbH, Nordlichtstr. 75, 13405 Berlin or
You may use Regional Hero's model revocation form for the revocation, which, however, is not mandatory
Please be sure to include the order number of the order process as well as the voucher number
and the PIN with the revocation, as we cannot process your revocation without this information. Please do not forget to also provide
with your bank details (IBAN) with your revocation.

Consequences of revocation

In the event of an effective revocation, the services received by both parties shall be returned. If you have requested
that the services should already begin during the revocation period, you are obliged to pay
compensation for the value of the services provided up to the time of revocation and must pay us an appropriate
amount corresponding to the proportion of the services already provided up to the time at which you notify us of the exercise of the
right of revocation with regard to this contract compared to the
total scope of the services provided for in the contract. If this obligation to pay
compensation for lost value exists, this may thus result in you having to fulfil the contractual payment obligations for
the period until the revocation. Your right of withdrawal expires prematurely if the contract has been completely fulfilled by both
parties at your express request before you have exercised your right of withdrawal.
Obligations to refund payments must be fulfilled within 30 days. The period begins
for you with the dispatch of your notice of cancellation and for us with its receipt.
Expiry of the right of cancellation
The right of cancellation expires in the case of a contract for the provision of services if we have provided the
service in full and have only started to provide the service after you have given your express consent to this at
and at the same time confirmed your knowledge that your
right of cancellation expires upon complete fulfilment of the contract by us.

D. Final provisions

(1) German law shall apply. The UN Convention on Contracts for the International Sale of Goods and the conflict of laws are excluded; Art. 3 para. 3, para.
4 Rome I Regulation remain unaffected. In business transactions with consumers domiciled in the EU, the law of the consumer's domicile shall also be applicable by way of exception
if mandatory
consumer protection law provisions are involved.
2. Communication with the consumer is usually by e-mail.
3. Amendments to the contract with the Consumer, including these Voucher Terms and Conditions, require text form (e.g. letter, email), as do
any contract-related declarations by the Consumer or Regional Hero.
4. Should individual provisions of the contract with the consumer, including these
Voucher Terms and Conditions, be or become invalid in whole or in part, this shall not affect the validity of the
remaining provisions. In this case, the statutory provisions shall apply
Alternative dispute resolution pursuant to Art. 14 (1) ODR Regulation and § 36 VSBG:
The European Commission provides a platform for online dispute resolution (OS), which you can find at
under We are not obliged or willing to participate in a dispute resolution procedure before a
consumer arbitration board.